FAQS

We are always accepting new patients and welcome you to our practice.

We accept some insurances. Please email your insurance details to info@neuroinjurycare.com to check if we are in-network or out-of-network with your insurance. If we are out-of-network, we will let you know the cost for you to see us. If we are in-network with your insurance, we will inform you if you need authorization or a referral to come to see us.

We accept all workers’ compensation insurances and carriers. We also accept all personal injury protection (PIP) and no-fault insurance in New York, New Jersey, and other neighboring states. And, we accept out-of-state no fault inferences. If you have an out-of-state, no fault claim, please provide the insurance information, or please provide the claim information, along with the adjusters information. We will reach out to the adjuster prior to your initial visit to ensure your claim is open.

Telehealth and Video Visits have been around long before the COVID-19 pandemic. They are very useful for medication refills/adjustments, further discussion regarding a diagnosis, explanation of test results, and “spot checks” for patients with limited mobility. Insurance companies often do not pay for video visits limiting access for some patients. We check with your insurance if video visits are covered and give all our patients the option to make telehealth an integral part of their care to prevent interruption of their daily life/work schedules. We really appreciate the challenges of commuting in the Tri-State area.

Effective July 11, 2023, the NYS Workers’ Compensation Board adopted permanent regulations for telehealth appointments in certain situations for workers who sustain a work-related injury or illness.  Now, telehealth is a permanent option within the workers’ compensation system.

Yes, we have free parking in Staten Island, Queens, Westbury, and New Hyde Park offices.

There is no parking in the Bronx, Brooklyn, Manhattan, or Inwood office locations.

Street parking and parking garages are available. WE DO NOT VALIDATE ANY PARKING.

We do not provide transportation to any of our office locations. 

We appreciate last minute complications and our cancellation policy is very accommodating. We appreciate it. That’s going to count vacations and challenges. Our cancellation policy is very accommodating. There’s no charge for visits canceled.

For any cancellations or rescheduling, patients should text us at (347) 602 – 9530 or email us at info@neuroinjurycare.com

No.  Given the time required for a formal Neurology Consultation, all patients must have scheduled appointments and must send all previous medical records prior to the visit.

You have access to the patient portal! All the medical records are available in the patient portal once the reports are signed. In order to request access to the patient portal, please send us an email to info@neuroinjurycare.com.

Alternatively, you can request medical records to be sent via the patient portal or by sending us an email with the subject line “medical records release request” followed by your full name and date of birth. In the body of the email please state the full address and fax number to where you would like you records sent. You must identify who will receive the records. We will complete your request in 30 days at no cost. Also, we provide emergency medical records with a fee of $250. If you did not complete a healthcare records release form at your initial appointment, please email us and one will be sent to you electronically to complete prior to releasing your records. For the privacy of your healthcare, no records will be released without a formal completed records release form.

Our phone lines are often busy!  Therefore, to reach us please email us at: Info@neuroinjurycare.com

We will get back to you within 48 hours.