Frequently Asked Question

If you are having a medical emergency or any of the ultra-red-flag symptoms we have discussed, dial 911 and get seen at your nearest ER. If you are in need of medical records or your hospital/ER doctors want to speak to your Neurologist, call  (888) 952-7651, follow the prompts for on-call emergencies and leave a call back number and your full name. Someone from our team will get back to you.

We are always accepting new patients and welcome you to our practice.

Often times a referral is required by insurance companies to see a specialist like Dr. Malhotra. So, if you have been referred by another provider, please bring the referral with you to your visit. If you have referred yourself, we will check with your insurance company for you – our office staff will get a preapproval, if necessary, prior to your visit. If you are concierge’s patient or paying out of pocket for the visit, you do not need a referral and can schedule immediately.

Do you accept my insurance?

Yes, we accept all insurances. Specifically, auto-accident insurances (NY and NJ no fault insurances), Medicare, Medicaid, New-York State Worker’s Compensation, New-Jersey State Worker’s Compensation, and all major medical insurances (as either in-network or out-of-network).

If you are using insurance, please provide us with up-to-date insurance information and we will verify the benefits of your insurance plan and bill your insurance directly. If you are not using insurance, we will provide you with a bill for consultation prior to your first visit and prior to any diagnostic tests for transparency. If you are enrolled into a long-term concierges’ plan, all visits and diagnostic testing are included in that plan for the year.

Navigating the world of insurance companies is not easy, even for healthcare providers. Being in-network with an insurance company means a doctor has signed a predetermined contract with an insurance company for a fixed fee for services provided. Being out-of-network means there is no predetermined agreement in place between the doctor and the insurance company. Because of this one key point, many times in-network and sometimes out-of-network doctors have to get permission from insurance companies to do certain tests, procedures, even perscribe certain brand medications. This aspect of navigating the healthcare system can create critical time delays leaving both physicians and patients frustrated. Concierges’ neurology services are for patients that prefer to pay directly for medical care to circumvent the delays in the system.

For all appointments, it is of extreme importance that you first confirm your appointment via text, email, or a phone call the day prior and complete all the pre-visit paperwork. This will help organize your visit and keep things running on-time for you.

When you arrive, you will be asked to check-in, which you can do digitally on your phone or at the front desk. After you are checked in, you will be seen by a medical assistant to review your current medications and check your vital signs including weight/blood pressure. Please bring a list of written medications to your appointment if possible.

After this, you will be seen by Dr. Malhotra. For you first visit, Dr. Malhotra will complete a detailed history and physical exam. Your pre-visit forms will be greatly helpful in organizing this aspect of your visit. Then, Dr. Malhotra will discuss the most likely diagnosis with you and discuss the utility for further diagnostic testing if indicated and create a treatment and follow up plan with you. Plan for your first visit to take anywhere from 30 to 90 minutes depending on medical complexity.

After your visit, you will checkout at the front desk and schedule any tests/procedures/follow up visits if indicated and will be given patient education materials. Additionally, our office will help schedule any referrals if needed and send a summary of your consultation visit and any diagnostic testing to the doctors you want us to communicate with. Please bring a fax number where you want your records sent.

It is essential to first confirm your appointment 1-2 days prior to your visit. Follow up appointments can be done in person or via telehealth video visit depending on your preference. In a follow up visit, we will address any changes in your clinical history/condition from the initial visit. Next, we will review the diagnostic plan and results of any tests. After this, we will check how well the treatment plan is working and make changes to optimize your recovery. After your visit, you will check out with our staff and be provided a clinical summary with short-term and long-term treatment goals, and further follow up information if necessary.

Telehealth and Video Visits have been around long before the COVID-19 pandemic. They are very useful for medication refills/adjustments, further discussion regarding a diagnosis, explanation of test results, and “spot checks” for patients with limited mobility. Insurance companies often do not pay for video visits limiting access for some patients. We check with your insurance if video visits are covered and give all our patients the option to make telehealth an integral part of their care to prevent interruption of their daily life/work schedules. We really appreciate the challenges of commuting in the Tri-State area.

We have free private parking available at the Staten Island, Queens, and Edison Offices. At our Brooklyn and Manhattan Locations, there is street parking available and close by public transportation.

We appreciate last minute complications and our cancellation policy is very accommodating. There is no charge for visits cancelled 48 hours prior to the scheduled appointment. For any cancellations or rescheduling within 48 hours of the scheduled appointments, patients will be responsible for a cancellation fee as follows:

For all consultation appointments: $35

For an EMG/NCS/EEG visit: $250

For a Concierges’ Neurology Visit: $1000

Unfortunately, no.  Given the time required for a formal Neurology Consultation, all patients have to have scheduled appointments and must send all previous medical records prior to the visit.

During your initial visit, if you signed a medical records release form, we will have a copy on file. If so, you can request medical records to be sent via the patient portal or by sending us an email with the subject line “medical records release request” followed by your full name and date of birth. In the body of the email please state the full address and fax number to where you would like you records sent. You must identify who will receive the records. We will complete your request in a timely manner at no cost to you. If you did not complete a healthcare records release form at your initial appointment, please email us and one will be sent to you electronically to complete prior to releasing your records. For the privacy of your healthcare, no records will be released without a formal completed records release form.

A set of patient intake forms will be sent to you when you schedule your appointment with our practice.

Sometimes our phone lines may be busy or the scheduling team may be away. Therefore, to reach us please message us using the button to the right or email us at: Info@neuroinjurycare.com

We will get back to you within 24-48 hours.