FAQS

We are always accepting new patients and welcome you to our practice.

Often times a referral is required by insurance companies to see a specialist like Dr. Malhotra. So, if you have been referred by another provider, please bring the referral with you to your visit. If you have referred yourself, we will check with your insurance company for you – our office staff will get a preapproval, if necessary, prior to your visit. If you are concierge’s patient or paying out of pocket for the visit, you do not need a referral and can schedule immediately.

It is essential to first confirm your appointment 1-2 days prior to your visit. Follow up appointments can be done in person or via telehealth video visit depending on your preference. In a follow up visit, we will address any changes in your clinical history/condition from the initial visit. Next, we will review the diagnostic plan and results of any tests. After this, we will check how well the treatment plan is working and make changes to optimize your recovery. After your visit, you will check out with our staff and be provided a clinical summary with short-term and long-term treatment goals, and further follow up information if necessary.

Telehealth and Video Visits have been around long before the COVID-19 pandemic. They are very useful for medication refills/adjustments, further discussion regarding a diagnosis, explanation of test results, and “spot checks” for patients with limited mobility. Insurance companies often do not pay for video visits limiting access for some patients. We check with your insurance if video visits are covered and give all our patients the option to make telehealth an integral part of their care to prevent interruption of their daily life/work schedules. We really appreciate the challenges of commuting in the Tri-State area.

We have free private parking available at the Staten Island, Queens, and Edison Offices. At our Brooklyn and Manhattan Locations, there is street parking available and close by public transportation.

We appreciate last minute complications and our cancellation policy is very accommodating. There is no charge for visits cancelled 48 hours prior to the scheduled appointment. For any cancellations or rescheduling within 48 hours of the scheduled appointments, patients will be responsible for a cancellation fee as follows:

For all consultation appointments: $35

For an EMG/NCS/EEG visit: $250

For a Concierges’ Neurology Visit: $1000

Absolutely. We welcome walk-in visits and accept same day referrals for urgent Neurologic care, but not for emergency neurologic care. We do not provide tPa in the clinic.

Also please know, for walk-in visits, there may be a slightly longer than normal wait time because we have to communicate with your insurance company to verify your insurance, your benefits, and check if you need a referral from a primary care doctor to see a sub-specialist. If however you are not using an insurance and are paying out of pocket, there will be a normal wait time. To avoid any delays, always call ahead to schedule an appointment.

During your initial visit, if you signed a medical records release form, we will have a copy on file. If so, you can request medical records to be sent via the patient portal or by sending us an email with the subject line “medical records release request” followed by your full name and date of birth. In the body of the email please state the full address and fax number to where you would like you records sent. You must identify who will receive the records. We will complete your request in a timely manner at no cost to you. If you did not complete a healthcare records release form at your initial appointment, please email us and one will be sent to you electronically to complete prior to releasing your records. For the privacy of your healthcare, no records will be released without a formal completed records release form.

A set of patient intake forms will be sent to you when you schedule your appointment with our practice.

As part of an initiative to better serve our communities, the Neuro Injury Care Institute provides patients who have been recently injured with a brief telehealth video visit for free.

The purpose of this video visit is to provide education to patients about their injuries and the possible neurologic consequences only. The Neurodiagnostics Medical P.C. does not charge for this service, and patients are under no obligation to seek any medical care at the Neuro Injury Care Institute or the Brain Health Center.

Patient must acknowledge that in consideration of participating in any free telehealth or free neurologic consultation activity with the Neurodiagnostics Medical P.C., all medical liability is waived and patient, hereby, releases, discharges, and covenants not to sue the Neurodiagnostics Medical P.C. and its representatives (the “Releasees”) from all liability, claims, demands, losses, or damages, on patient’s account caused or alleged to be caused in whole or in part by the negligence or the Releasees or otherwise, including negligent rescue operations. Patient further agrees that if, despite this release, waiver of liability, and assumption of risk, anyone on the patient’s behalf, makes a claim against any of the Releasees, patient will defend, indemnify, save, and hold harmless each of the Releasees from any loss, liability, damage, or cost, which any may incur as the result of such claim, including without limitation litigation expenses and attorneys’ fees.

Patients will be required to read and sign this Release and Waiver prior to a free neurologic evaluation.